Terms of Service

1. Acceptance of Terms

By accessing or using Mahon CRM ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms constitute a binding agreement between you and Silver Owl Holdings LLC, a Florida limited liability company ("Silver Owl," "we," "us," or "our").

2. License to Use

Subject to your compliance with these Terms and timely payment of applicable fees, Silver Owl grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. You may not sublicense, resell, or otherwise transfer this license to any third party.

All intellectual property rights in the Service, including software, models, designs, and trademarks, remain the exclusive property of Silver Owl or its licensors.

3. Acceptable Use

You agree not to use the Service to:

• Engage in any unlawful, fraudulent, harassing, or abusive activity.
• Infringe on the intellectual property rights of any third party.
• Violate any applicable local, state, national, or international law or regulation.
• Attempt to reverse-engineer, decompile, or extract source code from any part of the Service.
• Use automated tools to scrape or extract data beyond what is permitted by the API.
• Circumvent, disable, or interfere with security-related features of the Service.
• Transmit any viruses, malware, or other malicious code.

Silver Owl reserves the right to suspend or terminate your access if we determine, in our sole discretion, that you have violated this policy.

4. User Data and Content

You retain ownership of the contacts, deals, activities, and other data you input into the Service ("User Data"). By using the Service, you grant Silver Owl a limited license to process, store, and display your User Data solely to provide the Service. You represent that you have all rights necessary to grant this license and that your User Data does not violate applicable law or third-party rights.

You are solely responsible for the accuracy and legality of data you import or enter into the Service, including any contact or lead information obtained through third-party sources.

5. Payment and Billing

Paid plans are billed in advance on a monthly or annual basis via Stripe. By providing payment information, you authorize Silver Owl to charge the applicable fees to your payment method on a recurring basis.

All fees are non-refundable except as required by applicable law or as expressly set forth in our refund policy. Silver Owl may adjust pricing upon thirty (30) days' prior written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

If your payment fails, we may suspend your access until payment is resolved. Accounts with outstanding balances after thirty (30) days may be terminated.

6. Free Tier and Trials

Silver Owl may offer a free tier or trial period at its discretion. Free-tier features and usage limits are subject to change without notice. We reserve the right to discontinue or modify free offerings at any time.

7. Termination

You may terminate your account at any time through the account settings. Silver Owl may suspend or terminate your access immediately, without prior notice, if you breach these Terms or if we are required to do so by law.

Upon termination, your right to use the Service ceases. Sections that by their nature should survive termination (including Sections 4, 8, 9, 10, and 11) shall survive.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SILVER OWL DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SILVER OWL AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SILVER OWL'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO SILVER OWL IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

10. Indemnification

You agree to indemnify and hold harmless Silver Owl and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your User Data, or your violation of these Terms.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law provisions. Any dispute arising from or related to these Terms shall be resolved exclusively through binding arbitration in Miami-Dade County, Florida, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

12. Changes to These Terms

Silver Owl may update these Terms at any time. We will provide notice of material changes by updating the "Effective Date" above and, where appropriate, by emailing registered users. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

13. Contact

For questions about these Terms, contact us at legal@silverowl.dev.